Terms and Conditions

Cancellation Policy (for direct bookings only): For cancellation requests made 60 days or more before arrival a 100% refund is offered. For cancellations made between 30-59 days before arrival, a 50% refund is offered. For cancellations inside 30 days, no refund is offered. If, however, we are able to re-let the property for the same rate, we will do our utmost to refund the cost of your booking. All refunds are made minus a £5 transaction fee (as we are charged this at the time of your original booking by our bank).
For bookings of two people please specify if you require bedding for only the double bed or an additional single bed. If on arrival you need to alter your preferences or have not confirmed them with us in advance please be aware that any additional bedding would need to be hired for a fee of £10
Check in time is from 4pm and checkout is by 10am. We can sometimes offer early check in/late check out but please check in advance
We do not currently charge a cleaning fee or security deposit and this is on the understanding that guests will leave the property clean and tidy as they found it. This includes: All dishes have been washed, dried and tidied and that surfaces have been wiped; all rubbish has been placed in the black bin outside the property; all recycling has been placed in the bins underneath the boathouse
Noise: Please be aware that we are located in a small, quiet rural village and the Boathouse itself is very close to other neighbouring properties. We therefore ask that you keep excessive noise to a minimum a be respectful of our neighbours. If guests ignore any repeated requests to reduce noise levels then they will be asked to leave, and without any reimbursement of holiday cost.
Please note that we do not accept groups of stag/hen parties
We do no accept pets. If you bring a pet with you then your booking will be cancelled and you will be asked to leave. You will lose all money paid at that point.

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